Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

About the Role

Onmo is looking for a Business Analyst to join our team and help turn business goals into real, working change. You'll report into the Special Projects Lead and work closely with stakeholders from across the business - from operations and product to engineering and leadership.

You'll be at the centre of our projects and initiatives: shaping the business case, digging into what's really needed, mapping how things work today and how they should work tomorrow, and partnering with technical teams to design and deliver the solution. It's a role for someone who's equally comfortable in a stakeholder workshop and a technical design conversation, and who enjoys bringing clarity to complexity.

Responsibilities

• Scope and business case definition:

  • Liaise with stakeholders to understand their needs and goals

  • Build business cases that define value, success criteria, ROI, and operational metrics

• Requirements management:

  • Gather, document, validate, and prioritise regulatory, business, and technical requirements - through interviews, workshops, data analysis, and document review

  • Challenge requirements to get to the real business need behind them

  • Make sure requirements are tied to value, backed by clear acceptance criteria, and aligned to business goals

  • Maintain requirements traceability throughout

• Process mapping:

  • Investigate current systems and ways of working to document and validate as-is process maps

  • Design to-be process maps, working with colleagues to gather input and build buy-in

• Technical and business analysis:

  • Conduct impact and gap analysis - investigating, documenting, and communicating existing journeys, processes, and implementations

  • Use data and market analysis to inform recommendations and support decision-making

• Communication and collaboration:

  • Facilitate meetings and workshops with stakeholders at all levels of seniority

  • Foster open communication across project teams, keeping everyone aligned and informed

  • Act as the go-to point of contact for project requirements and process-related questions

  • Manage stakeholder expectations with confidence and clarity

• Solution design and development:

  • Collaborate with architects, designers, product owners, and engineering teams to design solutions that meet requirements

  • Support engineering teams with work estimation

  • Work with product owners to shape epics and stories in the product backlog

  • Support QA testing — helping establish and execute test plans, and support defect triage

• Process change:

  • Support business and operational teams through the implementation of process change

Qualifications & Experience

• 3+ years of business analysis experience within Financial Services, with solid working knowledge of a range of analysis techniques

• Comfortable working in a dynamic, fast-paced environment alongside highly technical teams

• In-depth knowledge of project management methodologies, tools, and best practice

• Proficient with project and product management tools such as Jira, Confluence, the Microsoft suite, and Lucid

• Sharp analytical and problem-solving skills, with strong experience using analytical tools to inform decisions and assess performance and value

• Able to translate business requirements clearly for technical stakeholders

• Outstanding verbal and written communication, presentation, leadership, and stakeholder management skills

• Skilled at balancing and managing conflicting stakeholder needs

• Detail-oriented, with a genuine commitment to high-quality work

• A collaborative team player with a proactive, positive attitude

• Knowledge of payment processors and core customer management functions (e.g. collections, limit management) would be advantageous